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Customer Service Representative (Remote)

This position is remote, you can work from anywhere in the US if you're available on East Coast hours.

NO CALLS OR EMAILS: We love that you are enthusiastic and want to learn more about the job or the progress of your application. But please, no phone calls or emails. We only accept applications via our job website.



Museum Hack is a creative company that offers irreverent, renegade museum tours and cultural offsites to corporate and private clients. Museum Hack has uplifted the lives of tens of thousands of new museum guests. We work at renowned cultural institutions and quirky locations in New York City, DC, San Francisco, Chicago, and LA to bring these innovative experiences to companies and groups.

Museum Hack has been featured by The Wall Street Journal, The Washington Post, PBS, TimeOut New York, Huffington Post, TEDx, and more. Beloved clients include private citizens, schools, industry groups, and large companies like Google, Lego, LinkedIn, and CitiBank.



  • Use our help desk software to respond to clients via email (and sometimes phone) to answer questions regarding booking, invoices, etc.
  • Play air traffic control for incoming phone calls, text messages, and voicemails. You will occasionally be required to make outgoing phone calls (but we’ll never ask you to cold call anyone!)
  • Manage difficult situations / unhappy customers and escalate when necessary
  • Assist in Public Tour Support such as tour cancellations and sending out Official Tour Confirmations (OTCs) once client has submitted payment
  • Use our software to send invoices to clients
  • Input and manage events in Google Calendar
  • Read and respond to reviews written by clients (on TripAdvisor, yelp, Google, etc)
  • Other customer service / admin duties as assigned



  • Authorized to work in the US
  • Previous customer service experience
  • You have a home office and prior experience working remotely 
  • Must have nearly perfect written English skills and amazingly awesome spoken English skills. Creative writing skills a plus!
  • Quick learner
  • Detail oriented
  • High quality work: You are an efficient individual who makes projects happen behind the scenes with a fine eye for details (in short: you get shit done)
  • Technically inclined, able to pick up new things quickly: we use a lot of web-based services (including, but not limited to: Google Docs, Gmail, Google Calendar, Slack, Xero, PandaDoc, Base CRM)
  • Flexibility quotient high: Things can and do change on a dime around here -- you gotta go with the flow, and be ready to kick it into high gear at a moment's notice
  • Be fun and exciting without using too many exclamation marks!!!!!!!!!



  • Part time, about 15-20 hours per week with the possibility of more hours
  • Available to work Monday - Friday 4pm-8pm ET
  • Available to work at least 1 weekend a month, approximately 1 hour per day over the course of the day. Starting no later than 10:30am ET
  • $12 to $15 per hour, DOE



You'll be helping us message and respond to our customers via email and sometimes via telephone, as well as a variety of other tasks. You will be working on our help desk software, Slack, Google Docs, Gmail, Google Calendar, and other web-based services.



  • Many people on our team are remote and work from home
  • Most of our Customer Service Representatives stay with the company for years, and move up to do really exciting things with us
  • CSR occasionally receive performance-based rewards and incentives
  • Our company is GROWING! We are an innovative arts-based business in New York City. Find out more about us by watching our Founder, Nick's, Tedx Talk


NO CALLS OR EMAILS: We love that you are enthusiastic and want to learn more about the job or the progress of your application. But please, no phone calls or emails.

And if you made it to the bottom of this post, please include the word 'pineapple' somewhere in your cover letter to be considered for this position.

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